Refund and Return Policy

Customers are required to peruse and understand the terms of our Return and Refund Policy. If you do not agree to these terms contained in our Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using Dorphin. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on Dorphin.

Cancellation of Order

Orders can only be canceled if the request is made within a few hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

Return and Refund Details:

To return a product ordered from Dorphin, just follow the procedure below:

Dorphin offers you hassle-free returns. You may return any unopened item in its original packaging, within 7 days of shipment receipt, for a full refund (minus the courier/shipping charges). If any damages, scratches are made to the product, the appropriate amount will be deducted from the refund. If for any reason you are not satisfied with the quality of our product(s), please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. When you return a product, please email us the reason and we will send you an order number and address where to return the product. Please place the item in the box properly along with the order number, original invoice into secure packaging, and ship it back to the address given in the email you received. Rest assured, we will refund the full cost of the returned item, less courier charges & deduction if any. This policy does not apply to custom printed orders. Customized orders are non-returnable. Please do not return the product to the same courier person who delivers the order. An Order number is compulsory to process returns. The same can be generated by sending us an email. To avoid any confusion or delays, our logistics partners are instructed to not accept a package as a return while performing a package delivery.

If you receive a damaged item from Dorphin:

We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Dorphin was delivered in a damaged condition, please connect with us within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.

Timeline and mode of refund:

Approved refunds are credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order. Post installation return is not possible.